customer-operations

The open-source customer support decisioning platform: see what is happening across your accounts, triage one queue of limit reviews, expansion, friction and KYC escalations with the evidence behind each, and act before the customer asks. Decisions are recorded and executed by Decionis.

AI customer operations platform for voice, chat, CRM workflows, scheduling, human handoffs, and supervised automation.

Pylon — independent third-party profile of a public API surface, by API Evangelist. Pylon (usepylon.com) is a B2B customer support and customer operations platform that unifies shared Slack, Microsoft Teams, email, and chat support into a single ticketing system, with a knowledge base, accounts and contacts, AI agents, and a documented public REST

Profile README and links to Flametree, an AI customer operations platform for banks and fintechs.

Grounded catalog answers and durable human handoff behind a conversation inbox.

Modern, responsive executive portfolio for Murali Krishna Reddy Alavala, Senior Process Associate specializing in Omnichannel Customer Operations and Online Proctoring.

Reliable customer operations automation with forms, CRM, email and messaging integrations

Human-in-the-loop AI workbench for customer prioritisation, multilingual drafts, risk escalation and operational insights.

A Python-based NLP pipeline designed for Customer Operations. This tool automatically processes raw customer reviews and categorizes them into actionable business insights, isolating high churn risks and prioritizing feature requests.

AI-powered workflow automation for streamlining business operations and enhancing user experience

Akkari — independent third-party profile of a public API surface, by API Evangelist. Akkari is an autonomous customer operations platform that runs the operational work across the entire customer lifecycle — from the first sales call through onboarding, success, and expansion.

MeatOrderPro: a from-scratch AWS business system for meat processing, ordering, production, delivery and support operations. AI-assisted development with hands-on workflow design, testing and troubleshooting.

Evidence-backed complaint signals to approved remediation pilots.

Front — independent third-party profile of a public API surface, by API Evangelist. Front is a customer operations platform unifying shared inboxes, chat, SMS, social, and CRM workflows. Front exposes a Core API (conversations, messages, channels, contacts, teammates, analytics), a Channels API for custom messaging integrations, a Plugin SDK for em