Controlled AI customer interactions with full customer context and complete visibility.
Flametree is an AI Customer Operations Platform for financial services, including consumer lenders, card issuers, and digital banks. It combines voice and text AI agents, customer context, actions in connected systems, human-agent collaboration, and conversation analytics.
Respond to inbound enquiries, explain offers, and qualify leads through AI-driven engagement.
Follow up on incomplete applications, identify where customers need help, and guide them through the next steps, with human handoff when needed.
Answer general and customer-specific questions, execute authorized operations through connected systems, and transfer requests to human agents with conversation history and a summary.
Automate payment reminders and two-way collections conversations, record promises to pay, and arrange follow-up within the financial institution's policies. Escalate complex cases to human agents.
- Voice and text AI agents across connected channels, including web, messengers, email, SMS, and telephony
- Customer context and a 360-degree view built from connected data and linked customer identifiers
- Configurable agent instructions, knowledge sources, tools, and permissions
- Human handoff and Copilot, with operator availability determined by the service team
- Outbound campaigns through configured channels and agents
- Conversation history, campaign dashboards, and AI-driven analysis
- Model-agnostic architecture with configured cloud or self-hosted model connections
- SaaS deployment, with private cloud and on-premises options for Enterprise
- Back-end integrations through configured tools, APIs, and permissions
- Enterprise capabilities including horizontal scalability, audit trails, and access control