I work in Second-Level Broadband, Cable, Fibre & Mobile Support, helping customers understand and solve connection, router, bandwidth, availability, and contract-related technical issues.
My background combines customer-facing technical support, software troubleshooting, web development, automation, Ubuntu/Linux enthusiasm, and practical AI system building.
Over the years, I’ve supported users across Germany, Scotland, and England in environments ranging from broadband and mobile services to medical technology, speech recognition software, document/PDF software, and internal support teams.
That experience taught me one important thing:
Technology is only useful when people can actually understand and trust it.
I like building systems that make life easier, not more complicated. Whether it is explaining why a connection cannot deliver the expected bandwidth, helping users troubleshoot software, or building AI workflows that retrieve the right information instead of hallucinating creatively into the void — I enjoy turning confusion into something usable.
Alongside my current support role, I’m building practical AI and automation systems with tools like OpenAI, Firebase, Pinecone, n8n, Telegram bots, and OpenClaw.
I’m especially interested in AI assistants that can interact with real tools, remember useful context, retrieve reliable information, and automate everyday workflows safely.
A Telegram-based AI assistant that uses Firebase, Pinecone, OpenAI, and n8n to answer from a private knowledge base first, then escalate to web research when needed.
Focus areas:
- Retrieval-augmented generation
- Vector search with Pinecone
- Firebase Cloud Functions
- Telegram bot integration
- Knowledge-base lifecycle handling
- Context and memory design
- Safe escalation from private knowledge to public research
A Telegram-based assistant for email, calendar, and personal workflow automation.
Lyra can process text and voice messages, transcribe audio, summarize emails, draft or send replies, check calendar entries, create or update events, and respond by text or generated voice.
Focus areas:
- Gmail automation
- Google Calendar automation
- Telegram voice/text interface
- OpenAI-powered reasoning
- Workflow orchestration with n8n
- Personal productivity automation
- Safer handling of private information and external actions
I use OpenClaw to explore practical AI agent workflows, local automation, browser interaction, tool use, and safer patterns for autonomous assistants.
Focus areas:
- Autonomous AI agents
- Local tool orchestration
- Browser and system automation
- Agent safety and control boundaries
- Telegram-connected assistant workflows
- Practical human-in-the-loop automation
A personal bot that lets me control my Music system through Telegram.
Focus areas:
- Smart home automation
- Telegram bot control
- Voice/chat-based device interaction
- Local system integration
- Practical everyday AI tooling
- Second-Level Broadband, Cable, Fibre & Mobile Support
- Router setup and connectivity troubleshooting
- Bandwidth and availability questions
- DSL, fibre, cable, and mobile infrastructure
- Contract-related technical issue handling
- Escalation handling
- Clear communication with non-technical users
- Technical support for speech recognition, PDF, and document workflow software
- Experience with legacy enterprise software environments, including Nuance document and voice solutions
- Troubleshooting installation, licensing, configuration, and user workflow issues
- Medical product hotline support for diabetes technology
- CRM system usage and key-user experience
- Technical issue documentation and structured case handling
- JavaScript
- React
- Node.js
- Firebase
- Firestore
- Cloud Functions
- HTML5
- CSS3
- SASS
- Git / GitHub
- MySQL basics
- PHP basics
- Responsive and mobile-first web design
- OpenAI APIs
- ChatGPT customization
- Prompt engineering
- RAG / vector search
- Pinecone
- n8n
- OpenClaw
- Telegram bots
- Gmail automation
- Google Calendar automation
- Sonos automation
- AI agent workflows
- Conversational system design
- Ubuntu / Linux
- Windows
- PowerShell
- Remote troubleshooting
- Basic networking
- VPNs
- Router configuration
- LLMs & APIs: OpenAI, Gemini, Claude, Llama 3, ChatGPT
- OpenClaw: Secure use of autonomous AI agents
- Geprüfter Web-Designer
- Media / Scripting Languages Weiterbildung
- JavaScript, Node.js, React, Firebase, PHP, MySQL, SASS, Git/GitHub
- Microsoft PowerShell
- Cisco IT Essentials
I like technology that is clear, reliable, and useful.
I care about calm troubleshooting, understandable explanations, clean systems, and AI tools that help people instead of burying them under more complexity.
My current focus is not just “using AI,” but building practical assistants that can connect to real workflows, handle context carefully, and act with the right amount of autonomy.
I speak both “user” and “developer” — and I enjoy translating frustration into function.
Thanks for visiting 🚀