Accelerate development by using SAP Build Code to consume a SAP Cloud Application Programming (CAP) Model service for mobile development. Build a native, cross-platform mobile application using mobile development kit and bring all of your work together on the SAP Mobile Start app - the launchpad for mobile apps from SAP.
In order to complete the session exercises below, first complete the prerequisites.
ACME is a popular electronics company. ACME hires call center support representatives to process and manage customer incidents. A call center support representative (Processor) receives a phone call from an existing customer and creates a new incident on behalf of the customer. ACME employs technicians who use mobile apps to view process these incidents.
- A CAP backend has been deployed with a UI5 app.
- A customer experiences an issue with an ACME electronic device and calls the customer care hotline.
- A call center support representative logs the incident on behalf of the customer using the Incident Creation UI5 app.
- The representative assigns the ticket to a service worker for resolution.
- Anna, a technician, uses the ACME Technician Incident Management app.
- Anna views the tasks assigned to her.
- Anna selects a task to view the details.
- Anna travels on-site to resolve the issue.
- After fixing the issue, Anna uploads a resolution image.
- Anna requests the customer’s digital signature to close the incident.
In this session, students will build a mobile app for service workers to manage and resolve incidents.
The back-end for this Hands-On session (AD162) has been created using SAP Cloud Application Programming Model, which in turn connects to a HANA DB. Three entities are defined in the schema.cds file and then exposed as a service.
This session will focus on building a mobile application using a SAP Cloud Application Programming back-end. To learn more about how to build a back-end using SAP Cloud Application Programming Model, please check out the session AD161.
| Exercise Number | Title | Estimated Time (mins) |
|---|---|---|
| Exercise 0 | Complete prerequisites | 15 |
| Exercise 1 | Run the Starting Application on Your Device | 10 |
| Exercise 2 | Enhance the generated Incidents List and Detail page | 20 |
| Exercise 3 | Modify an Incident Record | 35 |
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Continue your learning with additional MDK tutorials
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Check out the SAP Community for Mobile Development & Mobile Experience
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Learn more about SAP Cloud Application Programming Model by visting the official documentation and with these additional resources
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