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Customer Review Intelligence

An end-to-end NLP application for customer sentiment analysis using a fine-tuned DistilBERT model.

Features

  • 3-class sentiment classification (Positive, Neutral, Negative)
  • Confidence-based uncertainty detection
  • Batch review analysis with CSV export
  • Interactive analytics dashboard
  • FastAPI REST API
  • HTML/CSS/JavaScript frontend
  • Hugging Face model hosting

Tech Stack

  • Python
  • DistilBERT (Transformers)
  • FastAPI
  • Hugging Face
  • HTML, CSS, JavaScript
  • Pandas
  • PyTorch

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